Client Letters Page #3 |
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Customer Service is our Number One Priority |
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HOME Contact : Mark Austin (860) 982-3437 or David Charron (860) 982-3439 | |||||||
We returned from our trip yesterday and I wanted to take a minute to tell you how happy we were with everything. The resort was beautiful and so was the weather. We soon found that any doubts we had were unwarranted. Thank you very much for taking care of the arrangements. Anna S ____________________________________________________________________________________________________________ Hey mark, A few years ago I vacation with some friends at your property in the Dominican republic and LOVED it. I am getting married in August of this year (2010) and we are looking for the same sort of trip. All inclusive with name brand drinks, beach, pools food that sort of thing. We usually don't like to go back to the same city or part of country twice, so we were wondering if you had something similar to offer that is that type of luxury but that kind of affordable? We have had some bad interactions buying vacations on EBay and we appreciate your honesty and your timely responses. Thank you again, Sue K. ____________________________________________________________________________________________________________ MARK, 07/14/2010 Just wanted to tell you thanks for the villa in the Dominican last week. The trip went great and the staff was very courteous.
Nick P. ____________________________________________________________________________________________________________ Mark, 08/25/2010 We rented a villa from you in July and were wondering if you had a list of properties you rent out anywhere else besides the Dominican Republic? We had a WONDERFUL time and loved every minute of our vacation. Thanks, Jeremy J. ____________________________________________________________________________________________________________ Hello Mark, 10/07/2010 Once again greattttt! vacation I have no words just speechless everyone from staff were very helpful! and will be back next year or New Years if you have availability. Thank you, Hector A. ____________________________________________________________________________________________________________ Mark, 10/12/2010 My guest and I had a wonderful time in the Dominican Republic this past May as your guest at the Lifestyle Resort. It was surprisingly one of the best vacations ever. It was everyone's first time in the DR and we haven't stopped talking about it since. We were wondering if there were other vacation packages you had to offer where we would receive that same VIP treatment? We were looking to book something for Brazil for our 2011 retreat. If Brazil is not possible, please let me know what is available. I am a member of Gold Crown Resort but haven't come across any real deals worth jumping at. You may reply to this e-mail or if you have a website that you can direct me to that would be appreciated. Thanks Mark Sharon E. ____________________________________________________________________________________________________________ Mark, 11/04/2010 Thanks so much. Everything was perfect!! Except my sons passport expired and he couldn't come. Thanks again. Eunice B. ____________________________________________________________________________________________________________ Mark, 11/14/2010 I would like to personally thank you for the experience in DR. I had a great time with my friends, they all enjoyed themselves! The dinner at the end was amazing and certainly finished the week out with a bang. I hope you had a great week too! I am now officially an ambassador to your website! I have been answering questions left and right in my office after showing off the vaca pics and sharing the experiences to my coworkers! Hope to see you again soon, Dan P. ____________________________________________________________________________________________________________ Mark: 12/24/2010 Know it has been quite a while since our AUG2010 vacation but I just wanted to drop you a line telling you that it was the best vacation we ever had--coming back from Iraq and needing to re-integrate with the family was very important and choosing this vacation package thru your company made it so easy and such an awesome vacation. Everything was taken care of for us there--weather was awesome, service was outstanding and the food choices and quality was great as well. My wife tells all her friends about her dream-vacation and is always bugging me to plan the next trip there... Not sure when that will be due to military requirements an all but if we do plan another Caribbean vacation we will definitely be calling you first. I have been telling all our family and friends about this service as well and think some might be contacting you if they haven't already for some vacation planning. Merry Christmas and all the best to you and your loved ones in 2011. v/r Bruce ____________________________________________________________________________________________________________ Hi Mark; 12/30/2010 I wanted to take this opportunity to thank you for all your help in making my birthday so special in what we now call paradise. Our vacation as your guests was absolutely phenomenal. We felt like royalty. Our villa was amazing and it was wonderful to have our breakfast made for us each morning and our own pool to swim in the afternoon after a busy day of lounging on the beach. The only negative I can say is that when we were there, there were other guests there staying in the Tropical suites that had booked a promotion with CheapCaribbean for $xx per night and it gave them access to VIP beach so we never got to go in there as it was always too crowded for us. We actually liked VIP world as it was always quiet and the loungers were always available and very comfy. I wanted to ask what we had to do to reserve a villa for next November at the same time. I think we may make it an annual trip with our friends. Hopefully we can get more to join us. Please let me know what we need to do. Thanks again, Cathy M. ____________________________________________________________________________________________________________ Mark, 01/08/2011 I just wanted you to know that Jeff and I had a marvelous time at Lifestyles; thanks to you. The buffet was not great, but everything else was as expected. The accommodation was good and the ocean view was incredible. I would like to schedule a one or two, 6- bedroom villas for our next trip later in the year for our family vacation, if possible. Maybe even in a different location; I will get back with you. Again, I had a much needed rest. This was Jeff's first time in the DR and he had a BALL. I plan to post one of the beautiful photos that Jeff took in my office to look at when I am feeling burn-out! Mary R. V, Ed. D. ____________________________________________________________________________________________________________ Hello Mark! 02/23/2011 I apologize for taking so long in sending this to you. I have been squarely smacked in the face with reality since returning from LHVC The golf course was challenging in that you had to run the ball up to the greens, couldn’t land it or it skated. We really loved just Of course, everyone I have talked to about our vacation wants YOUR contact info. I don’t know how you feel about that. Lemmeno Cheers Lis ____________________________________________________________________________________________________________ Mark, March 08,2011 Just wanted to let you know that my wife and I had a great week in Dominican. The place worked out great. Thanks for your help. Robert O.____________________________________________________________________________________________________________ Hello Mark, April 17, 2011 We just got back from DR. We had fantastic time and wonderful weather. Thank you for your assistance, we are looking forward to booking our next year vacation thru you as well. Regards, Monika ____________________________________________________________________________________________________________ Dear Mark, April 26, 2011 We just wanted to say thank you for a wonderful stay at Be Live Grand Oasis this past week. The hotel is beautiful; we loved the junior suite. We had the best view we have ever had on a vacation, and we have been to Punta Cana 3 other times! Punta Cana has the most gorgeous beaches, and this one is no exception. We enjoyed great beach weather every day. The food was abundant and delicious, with more choices than we could ever need. The hotel staff, especially Mr. Lopez, were very helpful and accommodating. We truly loved the experience and will definitely be going back next year. Feel free to use this testimonial in any way you need. Thank you again, The Mamenko Family ____________________________________________________________________________________________________________ May 28,2011 Dear Mark, My family and I have just returned home from our vacation at The Crown Villas, in DR. Mark this has been our best vacation by far and we have been on many. After your help in solving a small situation that we had everything just fell in place. The villa's are so well kept as well as the grounds. You see people working and cleaning all day long. My husband and I had a vow renewal ceremony to celebrate 10 years of marriage. The staff worked diligently to ensure that everything was perfect. So Mark I just need to say thank you, thank you, thank you, for your all your help in making our vacation a success. From the rental of the villa, to putting me in contact with Denise who handled every aspect of our ceremony. Then arranging prompt, safe transportation to and from the airport. I am planning a trip back to DR next year and this time we are staying longer so that we can soak up a little bit more of PARADISE. Sincerely, The Boatwright Family ____________________________________________________________________________________________________________ Hi Mark: October 8th, 2011 Just want to let you know we arrived back home. We had the time of our lives. We celebrated one birthday on Sept. 30 at the VIP Gourmet excellent, and I had a group Birthday BBQ at our villa for my twins on Oct. 3 it was fabulous Steak, Pork Loin, Chicken and Shark plus all the trimmings with cake and other deserts. We ate a feast fit for kings. There was a high level BBQ but none of the group is found of Caribbean lobster. I hope the teenagers didn't cause too much turmoil at night but security is great there I could always go to anyone of them and find out where cart number 73 or 22 was they would just radio each other. My kids have been all over the world but they loved being there with friends to enjoy it with them and at a price Mom could afford to take them. We were put in CP villa and number 5. It was great the people next door open there gate so we could get to the beds and we did the same so they could get to the beach and number 5 was gated to the Welcome party which was perfect. I don't think I would buy in but I'm sure we will go back. Thanks again for making it a fabulous vacation for all. I will highly recommend you to all. Maybe we'll look at Punta Cana for March. Talk soon. Joanne R. ____________________________________________________________________________________________________________ Hello Mark, 02/20/2012 Once again, I wanted to thank you for the fantastic week we spent at the resort. The new restaurants, beaches and bars that we were able to go to were amazing. The upgrades and improvements at the resort were a very pleasant surprise, as we already were greatly impressed with it last year. The food at every restaurant was perfect, the service was outstanding and the servers were great! We truly felt that everything had been stepped up a level or two, which made our stay even more enjoyable. Of course, I would be remiss in not mentioning the fact that without your care and consideration for our every need, it would have been a much different experience. Mark, you truly do take care of your guests and we are very grateful!! Talk to you in a few months...... Lis A. ____________________________________________________________________________________________________________ THANK YOU! 03/28/2012 We had a wonderful family vacation! It is a large resort and it took awhile to figure everything out but we had a wonderful time and wish we could have stayed longer. It is exactly as your website describes. We already recommended you to several friends! We also would like to plan to come back again next spring! We would love to stay in a Villa this time and bring some friends! How far in advance do these need to be booked? Can you choose which Villa you want to stay in? Thank you again for a wonderful vacation! Christa ____________________________________________________________________________________________________________ Hi Mark 04/17/2012 Just wanted to update you on our trip. We had an amazing time. everything was great. There were a few disappointments but nothing major. For example we did not get a 3 bedroom villa, we got a four bedroom V2AB. It was a great to have an extra bedroom but this kept us separated from one of our party members. The villa could have been more updated but the location and the backyard was perfect - right next to the beach which we walked to when we wanted to and the backyard was luscious and the kids loved the pool. We got the golf cart no problem and the liquor was delivered to the room but they never brought us ice (upon repeated requests) until the next day. The people there were so nice and accommodating. I loved it! I want to return! I will certainly recommend this place to my friends and family. Tina K. ____________________________________________________________________________________________________________ Mark, 04/19/2012 Thank you very much for making our vacation in the Dominican Republic possible. The Lifestyle Holidays Resort in Puerto Plata is
Thanks again, PS- We are interested in staying at a different resort in the Caribbean, Mexico or Central America. Do you have a web site of your
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